Shipping policy

Last updated: October 7, 2026

Where we ship

Pet Nugget ships to the destinations available at checkout. Enter your delivery address at checkout to see the current methods, prices, and estimated delivery windows for your location. If checkout does not accept your address, we are not currently able to ship there.

Processing and delivery estimates

We aim to process orders within 2–3 business days, excluding weekends and holidays. During launches, promotions, or unusually high order volume, processing may take longer. Delivery dates shown at checkout or in tracking updates are carrier estimates and are not guaranteed.

When your order ships, we will send tracking information to the email address used at checkout. Tracking can take up to 48 hours to update after a label is created.

Shipping charges

Standard shipping is free on subscription orders. One-time orders of $50 or more qualify for free standard shipping after discounts and before taxes. Shipping charges for other orders are calculated and displayed before you complete checkout.

International orders, where offered, may be subject to import duties, taxes, or brokerage charges imposed by the destination country. Unless checkout states otherwise, those charges are the customer’s responsibility.

Address changes

Please review your shipping address carefully before placing an order. If you need to make a change, email hello@petnugget.com as soon as possible with your order number. We cannot guarantee changes after an order has entered fulfillment and are not responsible for delays or non-delivery caused by an incorrect or incomplete address supplied at checkout.

Lost, delayed, damaged, or incorrect orders

If tracking has not updated for several business days, your package is marked delivered but cannot be found, or your order arrives damaged or incorrect, contact hello@petnugget.com promptly. Include your order number and, for damaged or incorrect items, clear photos of the package and product. We will review the issue and work with the carrier or fulfillment partner on an appropriate resolution.

Returns and refunds

Our 90-day satisfaction guarantee applies if you are not satisfied with Pet Nugget: contact us within 90 days of delivery for a full refund for the product. Other return and refund requests are governed by our Return and refund policy. Shipping charges are not refundable unless required by law or the order was damaged, defective, or incorrect.

Contact

Questions about shipping or an order? Email hello@petnugget.com. Please include your order number so we can help quickly.