Refund policy

Last updated: September 27, 2026

Draft pending legal review.

90-day satisfaction guarantee

If you are not satisfied with Pet Nugget, contact us within 90 days of delivery and we will provide a full refund for the product. Email hello@petnugget.com with your order number and a brief description of the issue.

We generally do not require an opened product to be mailed back. Please do not send any product without first contacting us. If a return is required, we will provide the return address and instructions.

Other returns

To request a return for another reason, contact us within 90 days of delivery. Unopened items must be in their original packaging and accompanied by proof of purchase. Returns must be authorized before shipment; items sent without authorization may not be accepted.

Unless the product was damaged, defective, or incorrect, the customer is responsible for authorized return-shipping costs. Original shipping charges are not refundable except where required by law.

Exchanges

We accept exchanges within 90 days of delivery. Email hello@petnugget.com with your order number to request an exchange and receive instructions before sending any product back. The return conditions and return-shipping terms above also apply to exchanges.

Damaged, defective, or incorrect orders

Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, email hello@petnugget.com promptly with your order number and clear photos of the package and product. We will review the issue and arrange an appropriate replacement or refund.

Subscriptions

Subscription orders are covered by this policy. Canceling a subscription stops future renewals but does not automatically cancel or refund an order that has already been processed. Contact us as soon as possible if you need help with a recently processed order.

Refund timing

Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear; your bank or card issuer may require additional processing time. If more than 15 business days have passed since approval, contact us.

Exceptions and legal rights

Gift cards are not refundable. We may decline requests that show evidence of fraud, abuse, or misuse of this policy. Nothing in this policy limits any non-waivable rights or remedies available to you under applicable consumer-protection law, including any statutory cancellation or cooling-off rights that apply to your purchase.

Contact

Email hello@petnugget.com with your order number and request.